Return & Refund Policy
Return & Refund Policy
We want you to be happy with your Minu Fashions purchase. If something is not right, here is how we can help.
Return Window
You can request a return or exchange within 7 days of delivery. Requests made after 7 days will not be accepted.
Eligibility
To be eligible for a return or exchange, items must be:
- Unworn and unwashed
- In their original condition with tags intact
- In the original packaging
Refunds
We do not offer cash refunds. All approved returns are issued as store credit of the same amount, sent to your registered email. Store credit never expires and can be used on any order on our website.
Exchanges
If you received a defective or damaged item, we will replace it free of charge, subject to stock availability. To claim a defect or damage, you must provide a continuous unboxing video (see below).
For all other exchange requests (size, colour, etc.), please call us at +91 6293758110 within 7 days of delivery.
Unboxing Video — Required for Damage Claims
To claim any damage or missing item, you must provide a continuous, uncut unboxing video that:
- Starts with the sealed package clearly visible
- Continues uninterrupted until the product is fully inspected
No damage or missing item claims will be accepted without this video.
Colour Variations
Product colours on screen may differ slightly from the actual item due to screen settings and photography lighting. Minor colour variations are not eligible for return or exchange.
Non-Refundable Items
- Shipping charges
- Items returned after 7 days
- Items not in original condition
How to Initiate a Return or Exchange
Call or WhatsApp: +91 6293758110
Email: ecom@minufashions.com